Mercury Wood Products® Privacy Policy

Mercury Wood Products® respects the privacy of visitors to its website and all individuals whose personal information we have access to. This Mercury Wood Products® Privacy Policy ("Privacy Policy”) sets out the privacy practices of Mercury Wood Products®, employees, contractors, and affiliates (“Mercury”, "us”, or "we"). We provide this Privacy Policy to demonstrate our commitment to protecting your data and your privacy.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or order samples from (the “Site”). When you provide certain identifying information when using this website, Mercury Wood Products® agrees that it will only be used in accordance with this privacy policy.


We are committed to data security. We take reasonable precautions and follow best practices to prevent data breaches such as but not limited to data loss, data misuse, unauthorized data access/disclosure, alteration and/or destruction. All web traffic on the Site is encrypted (HTTPS) and passwords are transmitted securely and stored with 256 bit encryption. Additionally, we can not view –not even website administrators employed by or contracted to Mercury Wood Products®– the passwords of any account.


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages and products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you order samples or attempt to order samples through the Site, we collect certain information from you such as but not limited to, your business name/employer, your name, work/shipping addresses, email addresses, and phone numbers. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


We use the Order Information that we collect generally to fulfill any orders placed through the Site (including arranging for shipping, and providing you with receipts/invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you;

  • Screen our orders for potential risk or fraud;
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services;
  • Internal record keeping;
  • Internal research and development.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


We only share select portions of your Personal Information with trusted third parties to facilitate the use your Personal Information, as described above. For example, our website was developed, and is maintained by, Knight & Owl --you can read more about how Knight & Owl uses your Personal Information here: We also use Google Analytics to help us understand how our customers use the Site --you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

We do not sell your data, nor access to your data, period.


As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at, and this news article

You can opt out of 3rd party targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:


Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


The Site may contain links to external websites in various locations. External sites, by definition, are sites that we exert zero control over, and as a result we can not make any guarantees (implied or express) with regard to your data privacy and/or security on said sites. We strongly recommend that you exercise caution on all websites and review their privacy and security policies.


By using the Site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to use the Site.


We reserve the right to update this privacy policy from time to time, without notice, in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We recommend that you return to this page periodically to review the most recent version.


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:

918 Edgeley Blvd.,
Vaughan, Ontario
L4K 4V4 Canada
Tel: +1 416-747-1163
Toll: +1 877-466-4831
Fax: +1 416-747-6100

Mercury Wood Products® uses cookies to ensure that we provide you with useful and productive experience on our website. For example, cookies collect your search, location, and browsing data so that we can tailor content to your interests, secure our products, and to improve and create new offerings. If you continue using our website without changing your cookie settings, then you are agreeing to receive all cookies on the Mercury Wood Products® website. You are free to change your cookie settings at any time. For more information about how cookies are used on our website please read our Privacy Policy.